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How to prevent and fix the E1 error on the MSpa hot tub pump
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Included with your EASY-SCALE™ kit are 2 screw-on caps, a short and long pump adapter,
a pre-assembled pipe fitting kit and a sachet of Oust (or similar) descaling solution.
(Oust not supplied with non-UK orders due to shipping restrictions).
Always rinse your EASY-SCALE thoroughly with clean fresh water before and after use.
Descaling should always be done with an old towel underneath your EASY-SCALE™ to capture any spillages.
The fittings that keep the water in the tub need to be removed, thus you will need to empty the tub prior to descaling.
We recommend OUST descaling solution.
Always use a suitable descaling solution or tablets and follow the manufacturer’s safety instructions.
Ensure tub is empty of water. Switch off pump. Remove filter from bottom fitting.
Using the wrench that came with your tub, undo and remove the 2 fittings that secure the pump to the tub (pic 1).
Screw the long adapter into the top right and the short adapter into the bottom left of the pump. DO NOT OVERTIGHTEN OR USE PLIERS AS THIS WILL DAMAGE THE THREADS. Screw your EASY-SCALE™ into the top (right) adapter (middle EASY-SCALE™ fitting) taking care to screw it on straight and not cross-threading the unit. Attach the pipe to the front (bottom) of your EASY-SCALE™ and the other end of the pipe onto the short adapter (bottom left). Ensure all fittings are tightened, including the caps, hand tight only.
Fill EASY-SCALE™ to about 2” below the top. Switch on pump and test for leaks (filter only), tighten fittings and / or caps if necessary. Add more water if needed, then the Oust (or similar).
Run pump for a minimum of 30 minutes on heat (30°C) *** DO NOT ALLOW THE WATER TEMPERATURE TO EXCEED 40°C *** - if this happens, simply reduce the heat accordingly. The water may turn rather milky – a good thing – the milkier the solution, the more limescale you are removing.
Switch off pump. Hold an empty jug under the bottom fitting. Undo the pipe (EASY-SCALE™ end) allowing the solution to empty into the jug.
Reattach the pipe, refill with clean fresh water. Repeat steps 5 and 6 for a minimum of 5 minutes.
Remove your EASY-SCALE™. Pop the adapters and pipe inside the EASY-SCALE™ ready for next time. Refit the fittings to the pump.
Replace the filter (if necessary) refill tub with water.
Switch on pump and enjoy once again.
Use 3-4 times a year to prolong the life of the pump and internal components.
More frequent / repeat treatments / leaving overnight may be needed in exceptionally hard water areas.
There is no such thing as over-descaling an MSpa!