FAQs

We sell our kits on Amazon.co.uk and ebay, or you can buy from here. We accept PayPal, debit cards and secure bank transfer. Please go to the Home page and click on the links.  

Yes, but there will be an extra shipping charge (Free shipping for UK and NI orders). There is no PayPal option for an international shipping surcharge as it varies depending on the item and the country. If you aren't in the UK or NI, please message us for a shipping quote before buying.

Our 3 most popular kits, for Lay Z Spa (Saluspa) Airjet and Hydrojet models, and WaveSpa are available on Amazon.co.uk with instant shipping.

We usually ship every day (sometimes twice a day!) but always aim to ship within 24 hours of purchase. We use Evri as the drop off shops are open when the Post Office isn’t. It’s a 2-4 day service but usually arrives within 2-3 working days. 

Need your kit faster?  We also offer Evri's faster 1-2 day service for an extra £2. We use Royal Mail international tracked for non-UK orders.

They facilitate the circulation of a descaling solution, they work in exactly the same way a coffee machine does a descale cycle.

Quite a few of our customers have shifted limescale by doing a ‘static descale’ - leave the EASY-SCALE™ attached and let the descaling solution work its magic overnight. Try the pump again the next morning.  It doesn’t work in all cases but certainly worth a try. 

If that‘s not worked, the chances are it’ll probably be a failed impeller or flow sensor. Don’t fret, both are cheap and fairly easy to replace and certainly not as daunting to replace as you may think. Your EASY-SCALE kit is a very handy tool for testing your pump during and after repairs, aswell as it’s main purpose, a descaling device.  We sell impeller kits for Lay Z Spa pumps on our accessories page.

No. As mentioned above, there could be a mechanical issue with your pump such as a failed impeller, blocked or dirty filter, crushed pipes or suchlike. They don't give the kiss of life to failed impellers etc but do flush out limescale and any remnants of multifunction tablets, a common cause of E02 errors.

Every EASY-SCALE kit comes with a free sachet of Oust to get you going straight out of the box**

We don’t think it’s right and ethical to profiteer from selling Oust when it's readily available in most supermarkets, B&M etc.

We would recommend 3-4 times a year but it doesn’t hurt to do it more frequently or repeat treatments, especially in severe hard water areas. There's no such thing as over-descaling your egg.

A good guide is to look in your kettle to see how much limescale build up you are getting. Limescale is very damaging to heating components and an EASY-SCALE™ kit is vital to eradicate this. It’s a one-off insurance policy against limescale.

Yes. You get a free spare pair at time of purchase, but they're £1.95 per pair if bought afterwards. We also sell A, B&C (air, coupling) washers.  All available via our Lay Z Spa Airjet or Accessories page